Job Description
- To lead in the development of strategies and processes to ensure that product quality and customer satisfaction are maintained and that there is the continuous improvement of products, processes and services
- Direct and control the staff of the quality department to ensure that they are well motivated and receive all necessary training and development to enable them to carry out their responsibilities to the required standards
- Develop strategies and processes to ensure that total quality is promoted throughout the company
- Develop processes and procedures to ensure that there is continous improvement in all company operations and that waste is kept to a minimum
- Act as the company’s expert on quality management and provide any necessary training and advice to managers and staff to ensure that they pursue the objectives of total quality management and continuous improvement
- Develop quality targets and measures for all company operations and monitor the performance of the company against these
- Provide advice and guidance to the company, its managers and staff on any regulatory aspects of total quality management
- Undertake all necessary research to keep abreast of development in the fields of total quality management and continuous improvement to ensure that the company maintains its competitive position
- Control all departmental budget and resources to ensure that these operate cost-effectively and in accordance with quality standards
Qualifications
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